Hot Tub/Spa Agreement
GRANITE SPA SERVICES / ELEVEN VENTURES LLC
HOT TUB SERVICE AGREEMENT
This Hot Tub Service Agreement (“Agreement”) is made as of the date electronically or physically signed/acknowledged by the Customer (“Effective Date”), by and between:
Granite Spa Services / Eleven Ventures LLC, a Utah limited liability company (“Contractor”),
and
The individual or entity entering this agreement (“Customer”).
The hot tub/spa to be serviced under this Agreement is located at the service address provided by Customer (“Service Address”) and will be serviced on a (“service frequency”) stated by the Customer at the rate of ($) per service, provided by the Contractor.
1. Access to Property
The Customer shall provide the Contractor safe and unobstructed access to the hot tub/spa and surrounding area during the hours of Monday–Saturday, 6:30 a.m. – 10:00 p.m., or at other mutually agreed-upon times. The Customer is responsible for ensuring:
gates are unlocked or instructions/codes are provided in order to enter.
pets are secured or the contractor is notified that pets are on the premises.
snow/ice is cleared enough to safely reach the spa.
The Contractor may reschedule service if safe access is not available.
2. Scope of Regular Maintenance Services
Regular water maintenance services may include:
A. Removing debris that can be reached by a net or vacuum
B. Wiping residue along the waterline
C. Inspecting filters and rinsing with water when visibly dirty
D. Testing pH and chlorine/bromine levels
E. Adding chemicals to bring water within standard ranges
F. Raising water level to an acceptable level if accessible
G. Shocking water when necessary (spa will not be ok for use until chlorine levels have dissipated to the acceptable level of 0-5 ppm)
This Agreement covers water maintenance and cleaning only and does not include repairs or mechanical maintenance.
3. Service Frequency & Scheduling
The Contractor will perform services on a mutually agreed recurring schedule. Due to weather, staffing, or operational conditions, service dates may shift as follows but not limited to the following time frames:
Weekly Services: ±1–2 days
Bi-Monthly Services: ±1–2 days
Monthly Services: ±1–7 days
The Contractor will make reasonable efforts to stay consistent but cannot guarantee exact same-day service.
4. Customer Responsibilities
Customer agrees to do their best to:
Maintain reasonably high water level between visits
Keep the hot tub covered when not in use
Maintain proper electrical, mechanical, and structural condition of the hot tub
Ensure the area is safe and accessible for service
The Customer understands that water quality can change very rapidly due to usage, weather, temperature, environmental debris, or extended time between visits. Additional visits may be required at standard rates.
5. Additional or Emergency Services
If water conditions require attention beyond regular maintenance, the Customer authorizes the Contractor to perform necessary corrective services at standard rates. Examples include:
The Customer will be notified when such services are performed.
6. Contractor Is Not a Repair Company
The Contractor does not perform mechanical, electrical, plumbing, or structural repairs. Any issues with:
The Contractor is not responsible for diagnosing or repairing such issues.
7. No Liability for Equipment Failure or Water Quality Changes
Customer understands and agrees that Contractor is not liable for:
equipment failure of any kind,
heater, pump, jet, or control-panel damage,
leaks or structural defects,
water clarity or water chemistry changes occurring between visits,
damage caused by pre-existing spa conditions,
manufacturer defects,
customer misuse or heavy bather load,
environmental factors such as debris, weather, or temperature.
8. Chemical Use & Safety Notice
The Contractor uses standard spa chemicals including chlorine, bromine, pH adjusters, clarifiers, scale preventative, metal guard, mold and mildew cleaner and shock.
Customer acknowledges:
After shocking, the spa typically is ready for use after 24hrs.
The Customer is recommended to verify chemical levels before use.
The Contractor is not responsible for allergic reactions, skin irritation, respiratory sensitivity, or damage to swimsuits, covers, or equipment caused by chemical interaction.
9. Weather & Access Limitations
Contractor is not responsible for delays or inability to service the spa due to:
snow or ice,
frozen lids,
blocked access,
unsafe conditions,
extreme weather,
power outages.
The Contractor will do their best to complete the service. Services may be rescheduled at Contractor’s discretion.
10. Photo Documentation Consent
Customer authorizes Contractor to take photos or videos of the spa area for:
documenting water condition,
verifying service,
recording equipment issues,
protecting against service disputes.
Photos will not be used for marketing without additional express consent.
11. Payment Terms
Customer agrees to the following:
Recurring services require a valid payment method kept on file and be charged once the service is completed
Payment will be due upon completion of the service that was provided
Declined payments may result in service suspension
No refunds are issued for services already performed
Extras or emergency visits will be charged at current standard rates
In certain circumstances where the Customer needs to be sent an invoice instead of charging the card on file, the Contractor will provide a 21 day grace period for the Customer to pay the outstanding invoice. After 21 days, a 10% interest charge will be applied each Monday after the 21 days until the invoice is paid in full.
12. Termination
Either party may terminate this Agreement at any time by providing written notice via email or physical mail. No pro-rated refunds are provided for services already performed. Please send an email to manager@granitespaservices.com.
13. Indemnification and Hold Harmless
Customer hereby agree to indemnify and hold harmless - Granite Spa Services/Eleven Ventures LLC, from and against any and all claims, actions, demands, proceedings lawsuits, liabilities, losses, damages, costs and expenses including but not limited to attorney fees and other dispute resolution cost and expenses arising out of or related to the presence by any third party on property owned, rented, leased or controlled by customer.
14. Governing Law
This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Utah.
15. Attorney Fees
In the event a dispute between the parties proceeds to litigation the prevailing party in that proceeding will be entitled to be awarded its reasonable attorneys fees, costs, and reasonable expenses incurred related to litigation
16. Severability
The invalidity of any portion of this Agreement will not and shall not be deemed to affect the validity of any other provision. If any provision of this Agreement is held to be invalid, the parties agree that the remaining provisions shall be deemed to be in full force and effect as if they had been executed by both parties subsequent to the expungement of the invalid provision.
17. Entire Agreement
This Agreement shall constitute the entire agreement between the parties and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding upon either party except to the extent incorporated in this Agreement.
18. No Waiver
The failure of either party to this Agreement to insist upon the performance of any of the terms and conditions of this Agreement, or the waiver of any breach of any of the terms and conditions of this Agreement, shall not be construed as subsequently waiving any such terms and conditions, but the same shall continue and remain in full force and effect as if no such forbearance or waiver had occurred.
19. Compliance with Laws
In performing under this Agreement, all applicable governmental laws, regulations, orders, and other rules of duly-constituted authority will be followed and complied with in all respects by both parties.
20. Agreement Updates
Granite Spa Services/Eleven Ventures LLC reserves the right to update or modify this Agreement from time to time.
The Customer will be notified of any material changes through reasonable means, which may include:
Email
Text message
Invoice notice
Website update
Any updates will apply to future services.
By continuing to schedule or use services after being notified of updates, the Customer agrees to the revised terms.
21. Waiver and Release of Claims
Customer for and in return for sufficient, good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, does hereby release and forever discharge Granite Spa Services/Eleven Ventures LLC, their agents, servants, employees, successors and assigns, and their respective heirs, personal representatives, affiliates, successors and assigns, and any and all persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, none of whom admit any liability to the undersigned, but all expressly denying liability, from any and all actions, causes of action, lawsuits, claims and demands which customer now has or may hereafter have, arising out of or in any way relating to any and all injuries and damages of any and every kind, to both person and property, and also any and all injuries and damages that may develop in the future, as a result of or in any way relating to Granite Spa Services/Eleven Ventures LLC, and activities.
22. Agreement Acceptance
By scheduling or purchasing this service, the Customer agrees to all terms outlined above.
