Hot Tub/Spa Deep Clean Service Agreement
GRANITE SPA SERVICES / ELEVEN VENTURES LLC
This Deep Clean Service Agreement (“Agreement”) is entered into between Granite Spa Services/Eleven Ventures LLC (“Contractor”) and the customer (“Customer”).
By scheduling, approving, or purchasing a Deep Clean Service, the Customer agrees to the terms outlined below.
1. Scope of Deep Clean Service
The Contractor will perform a Deep Clean Service, which may include:
Draining the hot tub/spa
Cleaning the interior shell
Cleaning the exterior cabinet
Cleaning accessible surfaces and components
Refilling the spa
Restarting the spa system
This service is intended to provide a thorough periodic cleaning of the spa system and surfaces and is separate from routine maintenance services.
2. Optional Pipe Cleaning Service
An optional service called Pipe Cleaning may be requested by the Customer.
Pipe Cleaning may include:
Adding a specialized pipe cleaning solution through the pipes of the spa
Running the spa to circulate the purge through internal pipes
Removing buildup or biofilm from internal pipes
Draining the spa following the purge process
Pipe Cleaning is recommended but not required during a Deep Clean.
The Contractor does not guarantee complete removal of all biofilm, as plumbing configurations vary between spa models and manufacturers.
3. Optional Winterizing / Summerizing Service
The Contractor may provide a Winterizing or Summerizing Service for Customers who do not plan to use their spa for an extended period of time.
This service may include:
Draining the spa
Cleaning the interior shell
Removing residual water where reasonably accessible
Adding a protective solution to help preserve plumbing lines and components
Preparing the spa system for extended non-use
This service does not include refilling the spa.
The Customer acknowledges and agrees:
This service is intended to reduce risk but does not guarantee prevention of freezing, damage, or deterioration
Residual water may remain in plumbing lines, pumps, or components
Environmental factors (temperature, weather, power loss, etc.) are outside the Company’s control
The Contractor shall not be liable for damage occurring during the period of non-use, including but not limited to:
Frozen or cracked pipes
Pump or heater damage
Plumbing leaks
Component deterioration
The Customer is responsible for:
Ensuring the spa remains in appropriate condition during the non-use period
Monitoring environmental conditions where applicable
Scheduling reactivation service when ready to return the spa to use
The Contractor recommends that Customers schedule a professional restart service before using the spa again after an extended shutdown.
4. Water Disposal Authorization
The Deep Clean Service requires draining the spa.
The Customer agrees to authorize an appropriate drainage location for spa water. Possible drainage locations include:
Yard or landscaping areas
Driveways
Designated drainage areas
Other locations approved by the Customer
The Customer acknowledges that The Contractor does not determine or verify local drainage regulations and that the Customer is responsible for ensuring the drainage location complies with:
Local laws or ordinances
HOA regulations
Property restrictions
The Contractor shall not be liable for issues resulting from the drainage location selected or approved by the Customer.
5. Drainage and Flooding Liability
Draining a spa may release hundreds of gallons of water, which may travel across surfaces depending on property grading and drainage conditions.
The Contractor does not evaluate:
Property grading
Soil absorption
Drainage systems
Storm drains
Landscaping conditions
The Customer acknowledges and agrees that The Contractor shall not be liable for flooding, runoff, pooling, erosion, or water intrusion caused by draining the spa in the location approved by the Customer.
This includes, but is not limited to:
Water entering garages, basements, or window wells
Water pooling on patios, decks, or driveways
Landscaping damage
Soil erosion
Overflowing drains
Water reaching neighboring properties
The Contractor reserves the right to decline draining the spa in locations that appear unsafe or likely to cause property damage.
6. Chlorine Dissipation Requirement
Prior to the scheduled service, the Customer agrees to allow chlorine or sanitizer levels to dissipate to safe levels.
The Customer acknowledges:
The Contractor reserves the right to:
Additional time required due to unsafe chemical levels may result in additional charges.
7. Access to Spa
The Customer agrees to provide:
Clear access to the spa
Ability to remove the spa cover
Active electrical service to the spa
Access to a water source for refill
Ability to take photos or videos of spa area for documentation purposes, verifying service and protecting against service disputes. Photos or videos will not be used for marketing purposes without additional express consent.
The Contractor is not responsible for delays caused by blocked access, locked gates, or unavailable utilities.
If service cannot be completed due to access limitations, a trip charge may apply.
8. Water Supply
The Customer agrees to provide access to a working outdoor water source for refilling the spa.
The Contractor is not responsible for:
9. Spa Condition Disclosure
Draining and refilling a spa may reveal pre-existing mechanical or plumbing issues, including but not limited to:
Leaks
Pump failures
Heater malfunctions
Plumbing issues
Electrical issues
The Contractor is not responsible for pre-existing equipment issues that become visible or apparent during or after the service.
10. Restart and Equipment Function Disclaimer
Older or stressed spa components may fail during or after draining and restarting.
The Customer acknowledges that draining and restarting a spa may place stress on:
Pumps
Heaters
Seals
Plumbing connections
Electrical components
The Contractor does not guarantee that the spa will restart or operate properly after the Deep Clean service.
The Contractor is not liable for equipment failure occurring during or after restart, including but not limited to:
Pump failure
Heater failure
Plumbing leaks
Electrical faults
Circuit board failure
The Contractor may assist with basic troubleshooting but does not perform repair services unless separately agreed upon.
11. Winter Conditions and Freeze Risk
Draining and refilling a spa during cold weather may expose plumbing components to freezing temperatures.
The Contractor will take reasonable steps to complete the service efficiently; however, the Customer acknowledges that freezing conditions may still pose risk.
The Contractor shall not be liable for damage caused by freezing temperatures, including:
The Contractor reserves the right to reschedule or modify services if freezing conditions present elevated risk.
If the Customer requests service to proceed despite freezing conditions, the Customer assumes responsibility for potential freeze-related damage.
12. Pet and Property Interference
The Customer agrees to secure pets and ensure animals remain away from the spa area during service.
The Contractor technicians may use hoses, tools, electrical equipment, and cleaning chemicals that may present hazards to animals.
The Contractor is not responsible for delays, equipment damage, or injury to pets caused by animal interference.
If pets interfere with service or create unsafe conditions, the technician may pause or discontinue service until the area is secured.
If service cannot be completed due to pet interference, a trip charge or rescheduling fee may apply.
13. Technician Safety and Unsafe Property Conditions
The Contractor technicians reserve the right to work in a safe environment.
The Customer agrees to maintain safe conditions around the spa area, including:
The Contractor may refuse, pause, or discontinue service if unsafe conditions exist.
If service cannot be completed due to unsafe conditions, a trip charge or rescheduling fee may apply.
14. Hidden Damage Discovery
Previously hidden damage may become visible once the spa is drained or inspected.
The Contractor is not responsible for pre-existing damage discovered during service.
15. Payment Terms
Payment for the Deep Clean Service is due upon completion of the service.
The Customer is granted a 21-day grace period from the invoice date.
If payment is not received within 21 days:
The Contractor reserves the right to pursue collections and recover costs where permitted by law.
16. Service Rescheduling
At least 24 hours notice is required to reschedule.
Failure to provide notice may result in a fee.
17. Indemnification and Hold Harmless
Customer hereby agree to indemnify and hold harmless - Granite Spa Services/Eleven Ventures LLC, from and against any and all claims, actions, demands, proceedings lawsuits, liabilities, losses, damages, costs and expenses including but not limited to attorney fees and other dispute resolution cost and expenses arising out of or related to the presence by any third party on property owned, rented, leased or controlled by customer.
18. Governing Law
This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Utah.
19. Attorney Fees
In the event a dispute between the parties proceeds to litigation the prevailing party in that proceeding will be entitled to be awarded its reasonable attorneys fees, costs, and reasonable expenses incurred related to litigation
20. Severability
The invalidity of any portion of this Agreement will not and shall not be deemed to affect the validity of any other provision. If any provision of this Agreement is held to be invalid, the parties agree that the remaining provisions shall be deemed to be in full force and effect as if they had been executed by both parties subsequent to the expungement of the invalid provision.
21. Entire Agreement
This Agreement shall constitute the entire agreement between the parties and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding upon either party except to the extent incorporated in this Agreement.
22. No Waiver
The failure of either party to this Agreement to insist upon the performance of any of the terms and conditions of this Agreement, or the waiver of any breach of any of the terms and conditions of this Agreement, shall not be construed as subsequently waiving any such terms and conditions, but the same shall continue and remain in full force and effect as if no such forbearance or waiver had occurred.
23. Compliance with Laws
In performing under this Agreement, all applicable governmental laws, regulations, orders, and other rules of duly-constituted authority will be followed and complied with in all respects by both parties.
24. Agreement Updates
Granite Spa Services/Eleven Ventures LLC reserves the right to update or modify this Agreement from time to time.
The Customer will be notified of any material changes through reasonable means, which may include:
Email
Text message
Invoice notice
Website update
Any updates will apply to future services.
By continuing to schedule or use services after being notified of updates, the Customer agrees to the revised terms.
25. Waiver and Release of Claims
Customer for and in return for sufficient, good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, does hereby release and forever discharge Granite Spa Services/Eleven Ventures LLC, their agents, servants, employees, successors and assigns, and their respective heirs, personal representatives, affiliates, successors and assigns, and any and all persons, firms or corporations liable or who might be claimed to be liable, whether or not herein named, none of whom admit any liability to the undersigned, but all expressly denying liability, from any and all actions, causes of action, lawsuits, claims and demands which customer now has or may hereafter have, arising out of or in any way relating to any and all injuries and damages of any and every kind, to both person and property, and also any and all injuries and damages that may develop in the future, as a result of or in any way relating to Granite Spa Services/Eleven Ventures LLC, and activities.
26. Agreement Acceptance
By scheduling or purchasing this service, the Customer agrees to all terms outlined above.
